Use case: Operational excellence

Listen & move forward.

Interview everyone on the floor, by phone, in their own language.

Book a demo
Backed by
A man with glasses and a grey beard, smiling, looking to the side
“We re-enter the same order in three systems.”
A woman in a cream jumper, laughing, her cheek on her hand
“Half my morning goes on chasing approvals.”

Trusted by winning organisations like

See it in action

See Sona8 in a minute.

What we ask about

  • Near misses people notice and don't report

  • Where material and information stop moving

  • Fixes people have already invented at their own site

What comes back

  • Themes by share of interviews

  • Process maps with handoffs and rework

  • Ideas ranked by value and effort

Near misses nobody reported, by site and shift.

Example only, not a client result. Each cell counts the interviews that mention one.

EarlyLateNight
Site 1212
Site 2349
Site 3121

Site 2, the handoff behind it

  1. Night, 03:10

    A safety sensor trips twice. The night shift bypasses it to keep the line running.

  2. Handover, 06:00Stuck here

    Five minutes at the line, spoken only. The bypass is not mentioned.

  3. Early, 07:40

    The line stops. 40 minutes are lost, and no report is filed.

FixOne handover record, owned by the outgoing shift.Shift leads

Client example

After interviews at 4 plants, 5 safety measures and 3 operational improvements are now in place.

Try it yourself

Talk to the interviewer.

Tell it about a process you run. It will chase the handoffs and the workarounds.

Uses your microphone. Takes about 5 minutes.

Hear your own people on operational excellence.

NS

Niklas Schneider

Founding Account Executive

First call

  • 30 minutes
  • Video call, link in the invite
  • Berlin time (CET)
November 2026

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